At MAR Services we hire lots of great facilities management (FM) talent. Over the past 30 years, we have recruited many employees and have learned many important ‘rules’ for hiring new FM talent. With the dawning of the New Year, we thought it might be helpful to share these ideas with you, so that your FM hiring process for 2016 is efficient and gets you the very best people.
Be Ready – Among the most important things to pay attention to is that the people that you are inviting to interview are qualified for the position. You also want to make sure that they aren’t over-qualified. You don’t want to waste anyone’s time.
Go Where the Good People Are – There are thousands of places to find the FM applicants, but not all of these places are created equally. You might do well in a national trade magazine, but struggle to find great people in a local newspaper. Online can be a good place to find qualified candidates, but there might also be a large number of completely unqualified candidates.
A Great First Impression – While it is vital that the applicant makes a good impression on you, many employers don’t recognize the importance of doing the same. The best talent in all fields, including facilities management, are in high demand. Their impression of you can be a deciding factor for them. Here are some of the things that we have noted to be important to the best talent.
- Punctuality – They know that they are expected to be on time. They also expect the same thing. If your office is frenetic with an emergency, they will understand. Otherwise, if they are made to wait, they can feel they are a low priority. This can lead to a feeling of being undervalued before they even start.
- Know them – Since you are looking for excellent talent, take the time to get to know their CV before they walk in your door. A few minutes review of their CV will help to demonstrate that you see them as an individual and lead you to have personalised questions for them about their experience.
- Greet them by name – Arriving in your lobby and saying, “Good morning, Anne. Come in,” makes your interviewee feel like more than simply a number. They feel that you are looking forward to meeting them personally.
- Ask about their life as well – While you don’t want to get too personal, you should ask question about their career aspirations, favourite holiday locations, and other things that let them talk about themselves. We all like to talk about ourselves and this will give you an idea of their character. (Bonus: You will get to see how they react when confronted by an unusual set of questions. They are not likely to be expecting you to ask about their holidays.)
MAR Services, Ltd has spent the last three decades hiring, training, and employing great people. Using these simple techniques, we have been able to consistently get our new relationships off to a great start.
If you have hints and suggestions, please post them in the comments below. We love to share stories and learn.